Cultivating Tech Empathy: why good designs don’t always mean stable solutions.

  • Does a UI/UX change increase or decrease the technical complexity? What are the trade-offs in terms of performance and security?
  • Is there a way to decrease complexity and increase performance?
  • For delivering a new feature, what will be the technical flow behind each screen?
  1. Shadow your tech teams. Heard of the innovation game The Apprentice? If we can shadow our clients to understand how they use our product then why not reverse engineer this game and shadow the developers who are building the product? Get to know the blood, bone, and code that makes up your product. This will help you not only to build tech empathy but also give you a common lingo to exchange with tech teams; a definite boost to your credibility as a product expert.

I write about change.